Office Specialist 2

Office Specialist 2
Office Specialist 2
$30,084.00 - $41,928.00 Annually
La Grande, OR
Job Type
Human Services-Seniors & People with Disabilities
Job Number
11/1/2018 11:59 PM Pacific
+ Description
+ Benefits
+ Questions
The Office of Seniors & People with Disabilities has an opportunity for an Office Specialist 2 to join their team. If you have excellent organizational skills, detail orientated, multi-task, possess strong communication skills and can meet everyday expectations of our office, we have an excellent opportunity for you!
There is ONE permanent position located in La Grande (1607 Gekeler LN). This position is represented by a union.
Some of what you would be doing:
Provide initial contact to applicants/clients coming into the LaGrande Office, complete basic screening, perform secretarial, technical and administratively related tasks in support of management, human resource specialists and case management staff in the LaGrande MSO office. The purpose of these efforts is to enable staff to achieve the agency's mission, goals and philosophy.
Duties & Responsibilities
Other duties include:
Conducts initial screening with applicant/client to secure demographic data for the purpose of attaching this information to ACCESS screening tool in the program areas of Title XIX, SNAP, Oregon Health Plan or Qualified Medicare Beneficiaries. The office specialist duties include, but are not limited to:
+ Assigning of Title XIX, SNAP, PMDDT, QMB, OHP transferred on-line to the La Grande MSO, checking all available data for previous contact or assistance and requesting transfer of ACCESS case.
+ Answering incoming calls, determining nature of contact, provide information and referral as needed, routing call or message to appropriate staff.
+ Reviewing and assist in completing, as requested, client forms for completeness and accuracy.
+ Investigates applicant/client problems, responds to questions, resolves discrepancies relating to non-receipt of FS benefits, HCW checks, scheduling problems, etc.
+ Issues Home Care Worker payments on-line.
+ Issue EBT's and complete required documentation and forms.
+ Complete resource and referral requests, including transportation requests.
+ File and purge case records within appropriate time lines.
+ Sort, date stamp and distribute incoming mail.
+ Weigh, apply correct routing information, apply correct postage for outgoing mail.
+ Primary support for Meals on Wheels payments.
+ Provide reception service to clientele and the general public who walk-in requesting services or information about the agency and programs and/or refer to appropriate staff.
+ Provide Support Staff coverage to other offices within the district in the absence of their OSII.
+ Perform other duties as assigned.
Working Conditions:
General office conditions. May come into contact with hostile, irrational, or angry people who may become assaultive physically or with a weapon. May come into contact with persons with communicable diseases. Travel may be in inclement weather. The work schedule for this position is Monday through Friday. May require some overtime work before and after scheduled work hours and on weekends.
This position requires occasional travel of more than 100 miles per one-way trip. This position requires a valid drivers license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation. This position may include contact with hostile and/or difficult individuals. This position also includes an office environment that includes long periods of sitting for data entry, document reviews and desk side interviewing. Daily ongoing use of a computer, keyboard, and monitor are necessary.
This position requires a good attendance pattern, and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for our clients, community partners and the general public
Qualifications, Required & Requested Skills
Minimum Qualifications
Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR
An Associate's degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. If you are using education to qualify, you must attach transcripts.
Requested Skills:
+ Demonstrate the DHS CORE Values; Integrity, Stewardship, Responsibility, Respect, Service Equity, Innovation and Professionalism.
+ Maintain effective, cooperative and courteous working relationships with co-workers, supervisors, the general public, clients, and providers.
+ Demonstrate understanding of DHS' diversity objectives and actively seek to achieve goals. Consistently treat customers, stakeholders, partners and coworkers with dignity and respect--demonstrating world class customer service.
+ Develop quality working relationships and engage in effective team participation by assisting and supporting co-workers, supervisors, and other work-related partners. Constructively realize team objectives by identifying and resolving problems.
+ Experience answering routine inquiries for information about programs or services provided by your employer.
+ Experience communicating and providing customer service via telephone, in person and/or in writing.
+ Experience working with confidential information.
+ Experience using a computer/computer terminal to input/retrieve data and generate information and/or data reports.
+ Experience checking for accuracy, quickly and precisely, to find and correct errors.
+ Experience verifying information for completeness and correctness.
Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.
Additional Information
The State of Oregon now requires an e-mail address be provided on all applications.
Applicant E-Recruit Help and Support: http://oregon.gov/jobs/Pages/support.aspx
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.
E-Recruit technical support: support@governmentjobs.com or call 855-524-5627 (toll free)
Information on Veterans' Preference points: http://oregon.gov/jobs/Pages/Veterans.aspx
Questions and inquiries regarding this recruitment may be directed to:
Francisco J. Garibay, Workforce Recruitment Consultant
Please be sure that you include the job post number. DHS will communicate with all applicants via e-mail.
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
DHS has a commitment to diversity, multiculturalism and community. We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday).
If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at, ADA.DHS@dhsoha.state.or.us
Core benefits
Medical, vision and dental insurance
+ Comprehensive medical, dental and vision plans for the employee and qualified family members
+ $5,000 in employee basic life insurance
Retirement benefits
+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
+ Employer paid defined benefit and defined contribution programs
Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation
+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments
+ 24 hours personal leave earned each fiscal year
+ Ten paid holidays a year
The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.
Optional benefits
+ Term life (employee, spouse or domestic partner, and dependents
+ Long-term and short-term disability
+ Accidental Death and Dismemberment
+ Long-term care (self and eligible family members)
+ Flexible spending accounts
+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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